Managing Difficult Conversations Training - Perth

Managing Difficult Conversations Training - Perth

You know that sinking feeling when you need to have a tough conversation at work? Maybe it's addressing poor performance with a team member, dealing with a client complaint that's gone sideways, or having to tell someone their project isn't meeting expectations. We've all been there - putting off those conversations because we're not sure how to handle them without making things worse.

The truth is, difficult conversations don't have to be career-limiting disasters. When you know how to approach them properly, they actually become opportunities to solve problems, strengthen relationships, and move your team forward. I've seen people transform from conversation-avoiders into confident communicators who tackle issues head-on and get results.

In this hands-on training, you'll learn how to prepare for tough talks so you're not walking in blind. We'll cover how to stay calm when emotions run high (yours and theirs), how to deliver difficult messages without destroying relationships, and how to guide conversations toward solutions instead of getting stuck in blame games. You'll practice with real workplace scenarios - the kind you actually face, not textbook examples that don't apply to your situation.

We'll work through dealing with difficult behaviours that often come up in these conversations, from defensiveness to outright hostility. You'll discover techniques for keeping discussions on track when people try to derail them, and learn how to end conversations with clear next steps that everyone understands.

What You'll Learn:
- How to plan and structure difficult conversations for the best outcomes
- Techniques for staying composed when conversations get heated
- Ways to deliver tough messages while preserving working relationships
- Strategies for listening effectively when emotions are running high
- Methods for redirecting conversations back to solutions
- How to handle common defensive reactions and pushback
- Techniques for ending conversations with clear agreements and follow-up plans

You'll also gain skills in effective communication skills training that apply beyond just difficult conversations - these techniques will improve all your workplace interactions.

The Bottom Line:
Stop dreading those tough conversations and start seeing them as chances to solve problems and build stronger teams. You'll leave this training with practical tools you can use immediately, plus the confidence to tackle any workplace conversation that comes your way. No more sleepless nights worrying about how to handle difficult situations - you'll know exactly what to do.